About Assist Plan Managers

Sandy has over 35 years of experience in Management and Sales roles with corporates, as well as extensive experience managing small businesses. Along with her expertise in sales and business development, she has a natural ability to develop relationships with participants and service providers alike. Sandy’s mission is to provide an excellent service to NDIS participants and their families, Australia-wide.

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Fiona is responsible for building and fostering relationships with new clients and explaining how Assist Plan Managers will offer the best solution to manage their NDIS funding.

Fiona has worked in similar roles for over 20 years and loves the art of communicating with people and providing a caring, personalised service.

Belinda is responsible for building relationships with Support Coordinators, Local Area Coordinators, Early Childhood Early Intervention Coordinators and service providers, to be able to provide collaborative support to our clients.

Belinda has over 25 years of experience in management, sales, training and business development roles within the retail and exhibition industries. She is passionate about helping others and her career has always been focussed on providing exceptional customer experiences.

Pippa is the personalised point of contact to our lovely clients, Pippa is responsible for guiding our clients through their plan management journey with Assist. Pippa has worked in various healthcare and “caring” roles and from a young age knew that this was the direction she wanted to take in life.

As an Assist Client Care Manager, Mikaela is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding. Mikaela’s background is in health and safety and compliance. Mikaela has also worked in various admin roles before deciding that her passion is to work in a role where she helps others.

Anthony enjoys helping our clients navigate their NDIS plan budget and funding and has an extensive background in customer service roles. He is passionate about helping people achieve their goals and developing a thorough understanding of the NDIS.

Anthony has worked across Australia in customer service and project management roles in the health, tourism and Native Title sectors.

Nikky worked in various admin roles before an opportunity presented itself that landed her in marketing where she discovered her passion. Nikky considers the most rewarding part of her job to be knowing that the strategies she has implemented are increasing brand awareness for a company whose values and mission strongly align with her own.

Karen is responsible for recording and processing client transactions. She holds a Bachelor in Accounting, a Master in Business Administration, and a Master of Professional Accounting degree, with more than 10 years of work experience in different industries. By gaining knowledge through further studies and experience, she has become an excellent leader and team player.

Karen is responsible for ensuring that Assist Plan Managers meets the compliance requirements of NDIS, and leading the NDIS audit preparation in relation to invoicing and provider payments. Karen is a fully qualified Certified Practising Accountant and has been a member of CPA Australia since 2013. She gained valuable finance and accounting experience being a Finance Analyst for 3 years and Financial Accountant for 4 years in a US-Listed multinational company.

Originally from a corporate background in the UK, Jeremy has worked continuously in the disability service provision sector for the last 15 years, where he discovered his passion.

As a Client Care Manager, Jeremy is the first point of contact for APM participant’s and providers.

Serina is responsible for processing invoices and submitting claims via the NDIS Portal.

Serina comes to us with many years of experience in the disability sector and is due to finish her Cert IV in Bookkeeping & Accounting in February 2022.

An all round problem solver, and true asset to the Assist team.

As an Assist Client Care Manager, Paddy is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Paddy enjoys making other people’s lives easier as he loves knowing he has made a difference to a grateful community. He likes everyone to be well looked after to ensure they don’t get frustrated with processes in order to live happier lives.

Tracey is the go-to person for her clients when it comes to managing their NDIS plan. She works with them to manage their funds so they can get the most out of their budgets.

She enjoys creating a working relationship with clients to personalise their service and help them on their journey as they navigate the NDIS system.

Jaime is responsible for keeping financial records updated including Invoices, agreements, preparing reports and reconciling statements as per NDIS price guides.

Jaime has worked in various accounting roles including Assistant Accounts, Audit Officer and Tax Adviser.

Jodie loves to help people. Having worked within the Aged Care sector for so long, she came across many who where under NDIS but didn’t understand what to do or how to do it. This inspired the move from Aged Care to a more needed setting in the NDIS.

As a Client Care Manager, Jodie is the first point of contact for APM participant’s and providers.

Serena is responsible for providing care for a group of clients and committing to providing a personalised service as well as developing excellent relationships with both clients and service providers.

“When supporting participants, it always amazes me to see them build on their personal growth and gain the confidence to recognise their potential. The accomplishment is all them, being a part of their success towards establishing their goals and watch them build and build on their ability to believe they can do better and showing the initiative to continue to do more.”

As an Assist Client Care Manager, Melissa is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Melissa is motivated by the satisfaction of helping people.

“If there is something I can do that makes life easier or provide information and help that is needed, that is my passion. I hope my enthusiasm, warmth and caring approach will help clients to feel comfortable and supported.”

As a Client Care Manager, Lian has an empathetic approach and is responsible for helping our clients understand their NDIS Plan, budget, and funding.

Lian has extensive experience in the disability sector and thrives on making life easier for participants and getting the best value out of every Plan.

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Annie is the team Leader for our phenomenal group of Client Care Managers and is our all-round problem solver.

Annie is responsible for client communications and helping our clients manage and get the most out of their NDIS plan. Annie has an extensive background in nursing, and a very evident passion for helping people.

Originally from a corporate background in the UK, Jeremy has worked continuously in the disability service provision sector for the last 15 years, where he discovered his passion.

As a Client Care Manager, Jeremy is the first point of contact for APM participant’s and providers.

Pippa is the personalised point of contact to our lovely clients, Pippa is responsible for guiding our clients through their plan management journey with Assist. Pippa has worked in various healthcare and “caring” roles and from a young age knew that this was the direction she wanted to take in life.

Anthony enjoys helping our clients navigate their NDIS plan budget and funding and has an extensive background in customer service roles. He is passionate about helping people achieve their goals and developing a thorough understanding of the NDIS.

Anthony has worked across Australia in customer service and project management roles in the health, tourism and Native Title sectors.

As an Assist Client Care Manager, Mikaela is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding. Mikaela’s background is in health and safety and compliance. Mikaela has also worked in various admin roles before deciding that her passion is to work in a role where she helps others.

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Serena is responsible for providing care for a group of clients and committing to providing a personalised service as well as developing excellent relationships with both clients and service providers.

“When supporting participants, it always amazes me to see them build on their personal growth and gain the confidence to recognise their potential. The accomplishment is all them, being a part of their success towards establishing their goals and watch them build and build on their ability to believe they can do better and showing the initiative to continue to do more.”

Tracey is the go-to person for her clients when it comes to managing their NDIS plan. She works with them to manage their funds so they can get the most out of their budgets.

She enjoys creating a working relationship with clients to personalise their service and help them on their journey as they navigate the NDIS system.

Jodie loves to help people. Having worked within the Aged Care sector for so long, she came across many who where under NDIS but didn’t understand what to do or how to do it. This inspired the move from Aged Care to a more needed setting in the NDIS.

As a Client Care Manager, Jodie is the first point of contact for APM participant’s and providers.

As an Assist Client Care Manager, Paddy is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Paddy enjoys making other people’s lives easier as he loves knowing he has made a difference to a grateful community. He likes everyone to be well looked after to ensure they don’t get frustrated with processes in order to live happier lives.

As an Assist Client Care Manager, Melissa is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Melissa is motivated by the satisfaction of helping people.

“If there is something I can do that makes life easier or provide information and help that is needed, that is my passion. I hope my enthusiasm, warmth and caring approach will help clients to feel comfortable and supported.”

As a Client Care Manager, Lian has an empathetic approach and is responsible for helping our clients understand their NDIS Plan, budget, and funding.

Lian has extensive experience in the disability sector and thrives on making life easier for participants and getting the best value out of every Plan.

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Karen is responsible for ensuring that Assist Plan Managers meets the compliance requirements of NDIS, and leading the NDIS audit preparation in relation to invoicing and provider payments. Karen is a fully qualified Certified Practising Accountant and has been a member of CPA Australia since 2013. She gained valuable finance and accounting experience being a Finance Analyst for 3 years and Financial Accountant for 4 years in a US-Listed multinational company.

Serina is responsible for processing invoices and submitting claims via the NDIS Portal.

Serina comes to us with many years of experience in the disability sector and is due to finish her Cert IV in Bookkeeping & Accounting in February 2022.

An all round problem solver, and true asset to the Assist team.

Karen is responsible for recording and processing client transactions. She holds a Bachelor in Accounting, a Master in Business Administration, and a Master of Professional Accounting degree, with more than 10 years of work experience in different industries. By gaining knowledge through further studies and experience, she has become an excellent leader and team player.

Jaime is responsible for keeping financial records updated including Invoices, agreements, preparing reports and reconciling statements as per NDIS price guides.

Jaime has worked in various accounting roles including Assistant Accounts, Audit Officer and Tax Adviser.

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Nikky worked in various admin roles before an opportunity presented itself that landed her in marketing where she discovered her passion. Nikky considers the most rewarding part of her job to be knowing that the strategies she has implemented are increasing brand awareness for a company whose values and mission strongly align with her own.

Sandy has over 35 years of experience in Management and Sales roles with corporates, as well as extensive experience managing small businesses. Along with her expertise in sales and business development, she has a natural ability to develop relationships with participants and service providers alike. Sandy’s mission is to provide an excellent service to NDIS participants and their families, Australia-wide.

Kate is responsible for speaking to new clients, answering queries and explaining why Assist Plan Managers will make their lives easier. She has worked in small business for the last 20 years and has always focused on providing excellent customer service to her clients.

Belinda is responsible for building relationships with Support Coordinators, Local Area Coordinators, Early Childhood Early Intervention Coordinators and service providers, to be able to provide collaborative support to our clients.

Belinda has over 25 years of experience in management, sales, training and business development roles within the retail and exhibition industries. She is passionate about helping others and her career has always been focused on providing exceptional customer experiences.

Fiona is responsible for building and fostering relationships with new clients and explaining how Assist Plan Managers will offer the best solution to manage their NDIS funding.

Fiona has worked in similar roles for over 20 years and loves the art of communicating with people and providing a caring, personalised service.

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.