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Our Mission

To make a difference to the Australian community of disabled children and adults and their families within the NDIS.

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Our Purpose

At Assist Plan Managers we have one purpose that motivates everything we do – making life easier for you. We do this by managing your NDIS plan funding efficiently, and communicating with you and your service providers, to ensure you receive the maximum benefit from your NDIS funding.

About Our Core Values

Our values at Assist, are the heart and soul of our service to you. These values are represented in our logo by the blue, orange and green hearts.

Assist Plan Managers - Icon Blue

Diversity

Disability comes in all shapes and sizes, ages, races, religion and sexuality. It also comes with different needs. Some clients have complex requirements, others are simple. Some clients need lots of support from us and some just want their provider invoices dealt with promptly and don’t need much support at all.

We are here for all clients.

What this means to us:
  • We find out what your needs are and how much support you want
  • We give YOU choice and control
  • We don’t force anything on you
  • We listen to YOU
  • We are an equal opportunity employer
Assist Plan Managers - Icon Orange

Relationships

We are committed to developing excellent relationships with our clients, our service providers and each other at Assist.

What this means to us:
  • We treat others with respect and care
  • We are present in our interactions
  • Our words and actions are consistent
  • We take personal responsibility
  • We are positive in the way we think and speak
  • We embrace differing perspectives
  • We listen and share information rather than tell
  • We are open and honest and transparent in our communications
Assist Plan Managers - Icon Green

Quality

We are focused on providing our clients with the highest quality service and therefore we are continuously improving our service to exceed expectations.

What this means to us:
  • We are organised and efficient
  • We are prompt and reliable
  • We are problem solvers
  • We hold ourselves accountable
  • We are creative
  • We have high levels of competency
  • We find out if we don’t know
  • We are continuously learning
  • We seek feedback and make changes if required
  • We embrace innovation and the technology which improves our service for you

Get to know the Assist Team

Assist Plan Managers are a dedicated team, committed to providing the best service possible to our clients and service providers. You can check out our team below!

Assist Plan Managers - Sandy

Sandy

General Manager of Engagement
Read Bio

Sandy has over 35 years of experience in Management and Sales roles with corporates, as well as extensive experience managing small businesses. Along with her expertise in sales and business development, she has a natural ability to develop relationships with participants and service providers alike. Sandy’s mission is to provide an excellent service to NDIS participants and their families, Australia-wide.

Assist NDIS Plan Managers - Liz

Liz

General Manager of Operations
Read Bio

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Jane Kittel

Jane

Director
Christopher Green

Christopher

Director
Fiona Curran

Fiona

Client Engagement Manager
Read Bio

Fiona is responsible for building and fostering relationships with new clients and explaining how Assist Plan Managers will offer the best solution to manage their NDIS funding.

Fiona has worked in similar roles for over 20 years and loves the art of communicating with people and providing a caring, personalised service.

Belinda

Client Engagement Manager
Read Bio

Belinda is responsible for building relationships with Support Coordinators, Local Area Coordinators, Early Childhood Early Intervention Coordinators and service providers, to be able to provide collaborative support to our clients.

Belinda has over 25 years of experience in management, sales, training and business development roles within the retail and exhibition industries. She is passionate about helping others and her career has always been focussed on providing exceptional customer experiences.

Assist NDIS Plan Managers - Pippa

Pippa

Client Care Manager
Read Bio

Pippa is the personalised point of contact to our lovely clients, Pippa is responsible for guiding our clients through their plan management journey with Assist. Pippa has worked in various healthcare and “caring” roles and from a young age knew that this was the direction she wanted to take in life.

Assist NDIS Plan Managers - Mikaela

Mikaela

Client Care Manager
Read Bio

As an Assist Client Care Manager, Mikaela is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding. Mikaela’s background is in health and safety and compliance. Mikaela has also worked in various admin roles before deciding that her passion is to work in a role where she helps others.

Anthony

Client Care Manager
Read Bio

Anthony enjoys helping our clients navigate their NDIS plan budget and funding and has an extensive background in customer service roles. He is passionate about helping people achieve their goals and developing a thorough understanding of the NDIS.

Anthony has worked across Australia in customer service and project management roles in the health, tourism and Native Title sectors.

Assist NDIS Plan Managers - Nikky

Nikky

Marketing Manager
Read Bio

Nikky worked in various admin roles before an opportunity presented itself that landed her in marketing where she discovered her passion. Nikky considers the most rewarding part of her job to be knowing that the strategies she has implemented are increasing brand awareness for a company whose values and mission strongly align with her own.

Assist Plan Managers - Karen

Karen

Accounts Clerk
Read Bio

Karen is responsible for recording and processing client transactions. She holds a Bachelor in Accounting, a Master in Business Administration, and a Master of Professional Accounting degree, with more than 10 years of work experience in different industries. By gaining knowledge through further studies and experience, she has become an excellent leader and team player.

Assist NDIS Plan Managers - Karen Ruth

Karen Ruth

Invoicing Compliance Officer
Read Bio

Karen is responsible for ensuring that Assist Plan Managers meets the compliance requirements of NDIS, and leading the NDIS audit preparation in relation to invoicing and provider payments. Karen is a fully qualified Certified Practising Accountant and has been a member of CPA Australia since 2013. She gained valuable finance and accounting experience being a Finance Analyst for 3 years and Financial Accountant for 4 years in a US-Listed multinational company.

Assist Plan Managers - Jeremy

Jeremy

Client Care Manager
Read Bio

Originally from a corporate background in the UK, Jeremy has worked continuously in the disability service provision sector for the last 15 years, where he discovered his passion.

As a Client Care Manager, Jeremy is the first point of contact for APM participant’s and providers.

Serina

Accounts Clerk
Read Bio

Serina is responsible for processing invoices and submitting claims via the NDIS Portal.

Serina comes to us with many years of experience in the disability sector and is due to finish her Cert IV in Bookkeeping & Accounting in February 2022.

An all round problem solver, and true asset to the Assist team.

Paddy

Paddy

Client Care Manager
Read Bio

As an Assist Client Care Manager, Paddy is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Paddy enjoys making other people’s lives easier as he loves knowing he has made a difference to a grateful community. He likes everyone to be well looked after to ensure they don’t get frustrated with processes in order to live happier lives.

Tracey

Tracey

Client Care Manager
Read Bio

Tracey is the go-to person for her clients when it comes to managing their NDIS plan. She works with them to manage their funds so they can get the most out of their budgets.

She enjoys creating a working relationship with clients to personalise their service and help them on their journey as they navigate the NDIS system.

Jaime

Accounts Clerk
Read Bio

Jaime is responsible for keeping financial records updated including Invoices, agreements, preparing reports and reconciling statements as per NDIS price guides.

Jaime has worked in various accounting roles including Assistant Accounts, Audit Officer and Tax Adviser.

Jodie

Jodie

Client Care Manager
Read Bio

Jodie loves to help people. Having worked within the Aged Care sector for so long, she came across many who where under NDIS but didn’t understand what to do or how to do it. This inspired the move from Aged Care to a more needed setting in the NDIS.

As a Client Care Manager, Jodie is the first point of contact for APM participant’s and providers.

Serena

Serena

Client Care Manager
Read Bio

Serena is responsible for providing care for a group of clients and committing to providing a personalised service as well as developing excellent relationships with both clients and service providers.

“When supporting participants, it always amazes me to see them build on their personal growth and gain the confidence to recognise their potential. The accomplishment is all them, being a part of their success towards establishing their goals and watch them build and build on their ability to believe they can do better and showing the initiative to continue to do more.”

Melissa

Melissa

Client Care Manager
Read Bio

As an Assist Client Care Manager, Melissa is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Melissa is motivated by the satisfaction of helping people.

“If there is something I can do that makes life easier or provide information and help that is needed, that is my passion. I hope my enthusiasm, warmth and caring approach will help clients to feel comfortable and supported.”

Lian

Lian

Client Care Manager
Read Bio

As a Client Care Manager, Lian has an empathetic approach and is responsible for helping our clients understand their NDIS Plan, budget, and funding.

Lian has extensive experience in the disability sector and thrives on making life easier for participants and getting the best value out of every Plan.

Kerry

Kerry

Accounts Clerk
Bec

Bec

Client Care Manager / Client Engagement Manager
Read Bio

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Nicole

Nicole

Accounts Clerk
Assist NDIS Plan Managers - Annie

Annie

Head of Client Care
Read Bio

Annie is the team Leader for our phenomenal group of Client Care Managers and is our all-round problem solver.

Annie is responsible for client communications and helping our clients manage and get the most out of their NDIS plan. Annie has an extensive background in nursing, and a very evident passion for helping people.

Assist Plan Managers - Jeremy

Jeremy

Client Care Manager
Read Bio

Originally from a corporate background in the UK, Jeremy has worked continuously in the disability service provision sector for the last 15 years, where he discovered his passion.

As a Client Care Manager, Jeremy is the first point of contact for APM participant’s and providers.

Assist NDIS Plan Managers - Pippa

Pippa

Client Care Manager
Read Bio

Pippa is the personalised point of contact to our lovely clients, Pippa is responsible for guiding our clients through their plan management journey with Assist. Pippa has worked in various healthcare and “caring” roles and from a young age knew that this was the direction she wanted to take in life.

Anthony

Client Care Manager
Read Bio

Anthony enjoys helping our clients navigate their NDIS plan budget and funding and has an extensive background in customer service roles. He is passionate about helping people achieve their goals and developing a thorough understanding of the NDIS.

Anthony has worked across Australia in customer service and project management roles in the health, tourism and Native Title sectors.

Assist NDIS Plan Managers - Mikaela

Mikaela

Client Care Manager
Read Bio

As an Assist Client Care Manager, Mikaela is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding. Mikaela’s background is in health and safety and compliance. Mikaela has also worked in various admin roles before deciding that her passion is to work in a role where she helps others.

Bec

Bec

Client Care Manager / Client Engagement Manager
Read Bio

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Serena

Serena

Client Care Manager
Read Bio

Serena is responsible for providing care for a group of clients and committing to providing a personalised service as well as developing excellent relationships with both clients and service providers.

“When supporting participants, it always amazes me to see them build on their personal growth and gain the confidence to recognise their potential. The accomplishment is all them, being a part of their success towards establishing their goals and watch them build and build on their ability to believe they can do better and showing the initiative to continue to do more.”

Tracey

Tracey

Client Care Manager
Read Bio

Tracey is the go-to person for her clients when it comes to managing their NDIS plan. She works with them to manage their funds so they can get the most out of their budgets.

She enjoys creating a working relationship with clients to personalise their service and help them on their journey as they navigate the NDIS system.

Jodie

Jodie

Client Care Manager
Read Bio

Jodie loves to help people. Having worked within the Aged Care sector for so long, she came across many who where under NDIS but didn’t understand what to do or how to do it. This inspired the move from Aged Care to a more needed setting in the NDIS.

As a Client Care Manager, Jodie is the first point of contact for APM participant’s and providers.

Paddy

Paddy

Client Care Manager
Read Bio

As an Assist Client Care Manager, Paddy is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Paddy enjoys making other people’s lives easier as he loves knowing he has made a difference to a grateful community. He likes everyone to be well looked after to ensure they don’t get frustrated with processes in order to live happier lives.

Melissa

Melissa

Client Care Manager
Read Bio

As an Assist Client Care Manager, Melissa is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Melissa is motivated by the satisfaction of helping people.

“If there is something I can do that makes life easier or provide information and help that is needed, that is my passion. I hope my enthusiasm, warmth and caring approach will help clients to feel comfortable and supported.”

Lian

Lian

Client Care Manager
Read Bio

As a Client Care Manager, Lian has an empathetic approach and is responsible for helping our clients understand their NDIS Plan, budget, and funding.

Lian has extensive experience in the disability sector and thrives on making life easier for participants and getting the best value out of every Plan.

Assist NDIS Plan Managers - Liz

Liz

General Manager of Operations
Read Bio

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Assist NDIS Plan Managers - Karen Ruth

Karen Ruth

Invoicing Compliance Officer
Read Bio

Karen is responsible for ensuring that Assist Plan Managers meets the compliance requirements of NDIS, and leading the NDIS audit preparation in relation to invoicing and provider payments. Karen is a fully qualified Certified Practising Accountant and has been a member of CPA Australia since 2013. She gained valuable finance and accounting experience being a Finance Analyst for 3 years and Financial Accountant for 4 years in a US-Listed multinational company.

Serina

Accounts Clerk
Read Bio

Serina is responsible for processing invoices and submitting claims via the NDIS Portal.

Serina comes to us with many years of experience in the disability sector and is due to finish her Cert IV in Bookkeeping & Accounting in February 2022.

An all round problem solver, and true asset to the Assist team.

Assist Plan Managers - Karen

Karen

Accounts Clerk
Read Bio

Karen is responsible for recording and processing client transactions. She holds a Bachelor in Accounting, a Master in Business Administration, and a Master of Professional Accounting degree, with more than 10 years of work experience in different industries. By gaining knowledge through further studies and experience, she has become an excellent leader and team player.

Jaime

Accounts Clerk
Read Bio

Jaime is responsible for keeping financial records updated including Invoices, agreements, preparing reports and reconciling statements as per NDIS price guides.

Jaime has worked in various accounting roles including Assistant Accounts, Audit Officer and Tax Adviser.

Assist NDIS Plan Managers - Liz

Liz

General Manager of Operations
Read Bio

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Assist NDIS Plan Managers - Nikky

Nikky

Marketing Manager
Read Bio

Nikky worked in various admin roles before an opportunity presented itself that landed her in marketing where she discovered her passion. Nikky considers the most rewarding part of her job to be knowing that the strategies she has implemented are increasing brand awareness for a company whose values and mission strongly align with her own.

Assist Plan Managers - Sandy

Sandy

General Manager of Engagement
Read Bio

Sandy has over 35 years of experience in Management and Sales roles with corporates, as well as extensive experience managing small businesses. Along with her expertise in sales and business development, she has a natural ability to develop relationships with participants and service providers alike. Sandy’s mission is to provide an excellent service to NDIS participants and their families, Australia-wide.

Assist Plan Managers - Kate

Kate

Client Engagement Manager
Read Bio

Kate is responsible for speaking to new clients, answering queries and explaining why Assist Plan Managers will make their lives easier. She has worked in small business for the last 20 years and has always focused on providing excellent customer service to her clients.

Belinda

Client Engagement Manager
Read Bio

Belinda is responsible for building relationships with Support Coordinators, Local Area Coordinators, Early Childhood Early Intervention Coordinators and service providers, to be able to provide collaborative support to our clients.

Belinda has over 25 years of experience in management, sales, training and business development roles within the retail and exhibition industries. She is passionate about helping others and her career has always been focused on providing exceptional customer experiences.

Fiona Curran

Fiona

Client Engagement Manager
Read Bio

Fiona is responsible for building and fostering relationships with new clients and explaining how Assist Plan Managers will offer the best solution to manage their NDIS funding.

Fiona has worked in similar roles for over 20 years and loves the art of communicating with people and providing a caring, personalised service.

Bec

Bec

Client Care Manager / Client Engagement Manager
Read Bio

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Jane Kittel

Jane

Director
Christopher Green

Christopher

Director
All
Assist Plan Managers - Sandy

Sandy

General Manager of Engagement
Read Bio

Sandy has over 35 years of experience in Management and Sales roles with corporates, as well as extensive experience managing small businesses. Along with her expertise in sales and business development, she has a natural ability to develop relationships with participants and service providers alike. Sandy’s mission is to provide an excellent service to NDIS participants and their families, Australia-wide.

Assist NDIS Plan Managers - Liz

Liz

General Manager of Operations
Read Bio

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Jane Kittel

Jane

Director
Christopher Green

Christopher

Director
Fiona Curran

Fiona

Client Engagement Manager
Read Bio

Fiona is responsible for building and fostering relationships with new clients and explaining how Assist Plan Managers will offer the best solution to manage their NDIS funding.

Fiona has worked in similar roles for over 20 years and loves the art of communicating with people and providing a caring, personalised service.

Belinda

Client Engagement Manager
Read Bio

Belinda is responsible for building relationships with Support Coordinators, Local Area Coordinators, Early Childhood Early Intervention Coordinators and service providers, to be able to provide collaborative support to our clients.

Belinda has over 25 years of experience in management, sales, training and business development roles within the retail and exhibition industries. She is passionate about helping others and her career has always been focussed on providing exceptional customer experiences.

Assist NDIS Plan Managers - Pippa

Pippa

Client Care Manager
Read Bio

Pippa is the personalised point of contact to our lovely clients, Pippa is responsible for guiding our clients through their plan management journey with Assist. Pippa has worked in various healthcare and “caring” roles and from a young age knew that this was the direction she wanted to take in life.

Assist NDIS Plan Managers - Mikaela

Mikaela

Client Care Manager
Read Bio

As an Assist Client Care Manager, Mikaela is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding. Mikaela’s background is in health and safety and compliance. Mikaela has also worked in various admin roles before deciding that her passion is to work in a role where she helps others.

Anthony

Client Care Manager
Read Bio

Anthony enjoys helping our clients navigate their NDIS plan budget and funding and has an extensive background in customer service roles. He is passionate about helping people achieve their goals and developing a thorough understanding of the NDIS.

Anthony has worked across Australia in customer service and project management roles in the health, tourism and Native Title sectors.

Assist NDIS Plan Managers - Nikky

Nikky

Marketing Manager
Read Bio

Nikky worked in various admin roles before an opportunity presented itself that landed her in marketing where she discovered her passion. Nikky considers the most rewarding part of her job to be knowing that the strategies she has implemented are increasing brand awareness for a company whose values and mission strongly align with her own.

Assist Plan Managers - Karen

Karen

Accounts Clerk
Read Bio

Karen is responsible for recording and processing client transactions. She holds a Bachelor in Accounting, a Master in Business Administration, and a Master of Professional Accounting degree, with more than 10 years of work experience in different industries. By gaining knowledge through further studies and experience, she has become an excellent leader and team player.

Assist NDIS Plan Managers - Karen Ruth

Karen Ruth

Invoicing Compliance Officer
Read Bio

Karen is responsible for ensuring that Assist Plan Managers meets the compliance requirements of NDIS, and leading the NDIS audit preparation in relation to invoicing and provider payments. Karen is a fully qualified Certified Practising Accountant and has been a member of CPA Australia since 2013. She gained valuable finance and accounting experience being a Finance Analyst for 3 years and Financial Accountant for 4 years in a US-Listed multinational company.

Assist Plan Managers - Jeremy

Jeremy

Client Care Manager
Read Bio

Originally from a corporate background in the UK, Jeremy has worked continuously in the disability service provision sector for the last 15 years, where he discovered his passion.

As a Client Care Manager, Jeremy is the first point of contact for APM participant’s and providers.

Serina

Accounts Clerk
Read Bio

Serina is responsible for processing invoices and submitting claims via the NDIS Portal.

Serina comes to us with many years of experience in the disability sector and is due to finish her Cert IV in Bookkeeping & Accounting in February 2022.

An all round problem solver, and true asset to the Assist team.

Paddy

Paddy

Client Care Manager
Read Bio

As an Assist Client Care Manager, Paddy is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Paddy enjoys making other people’s lives easier as he loves knowing he has made a difference to a grateful community. He likes everyone to be well looked after to ensure they don’t get frustrated with processes in order to live happier lives.

Tracey

Tracey

Client Care Manager
Read Bio

Tracey is the go-to person for her clients when it comes to managing their NDIS plan. She works with them to manage their funds so they can get the most out of their budgets.

She enjoys creating a working relationship with clients to personalise their service and help them on their journey as they navigate the NDIS system.

Jaime

Accounts Clerk
Read Bio

Jaime is responsible for keeping financial records updated including Invoices, agreements, preparing reports and reconciling statements as per NDIS price guides.

Jaime has worked in various accounting roles including Assistant Accounts, Audit Officer and Tax Adviser.

Jodie

Jodie

Client Care Manager
Read Bio

Jodie loves to help people. Having worked within the Aged Care sector for so long, she came across many who where under NDIS but didn’t understand what to do or how to do it. This inspired the move from Aged Care to a more needed setting in the NDIS.

As a Client Care Manager, Jodie is the first point of contact for APM participant’s and providers.

Serena

Serena

Client Care Manager
Read Bio

Serena is responsible for providing care for a group of clients and committing to providing a personalised service as well as developing excellent relationships with both clients and service providers.

“When supporting participants, it always amazes me to see them build on their personal growth and gain the confidence to recognise their potential. The accomplishment is all them, being a part of their success towards establishing their goals and watch them build and build on their ability to believe they can do better and showing the initiative to continue to do more.”

Melissa

Melissa

Client Care Manager
Read Bio

As an Assist Client Care Manager, Melissa is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Melissa is motivated by the satisfaction of helping people.

“If there is something I can do that makes life easier or provide information and help that is needed, that is my passion. I hope my enthusiasm, warmth and caring approach will help clients to feel comfortable and supported.”

Lian

Lian

Client Care Manager
Read Bio

As a Client Care Manager, Lian has an empathetic approach and is responsible for helping our clients understand their NDIS Plan, budget, and funding.

Lian has extensive experience in the disability sector and thrives on making life easier for participants and getting the best value out of every Plan.

Kerry

Kerry

Accounts Clerk
Bec

Bec

Client Care Manager / Client Engagement Manager
Read Bio

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Nicole

Nicole

Accounts Clerk
Client Care
Assist NDIS Plan Managers - Annie

Annie

Head of Client Care
Read Bio

Annie is the team Leader for our phenomenal group of Client Care Managers and is our all-round problem solver.

Annie is responsible for client communications and helping our clients manage and get the most out of their NDIS plan. Annie has an extensive background in nursing, and a very evident passion for helping people.

Assist Plan Managers - Jeremy

Jeremy

Client Care Manager
Read Bio

Originally from a corporate background in the UK, Jeremy has worked continuously in the disability service provision sector for the last 15 years, where he discovered his passion.

As a Client Care Manager, Jeremy is the first point of contact for APM participant’s and providers.

Assist NDIS Plan Managers - Pippa

Pippa

Client Care Manager
Read Bio

Pippa is the personalised point of contact to our lovely clients, Pippa is responsible for guiding our clients through their plan management journey with Assist. Pippa has worked in various healthcare and “caring” roles and from a young age knew that this was the direction she wanted to take in life.

Anthony

Client Care Manager
Read Bio

Anthony enjoys helping our clients navigate their NDIS plan budget and funding and has an extensive background in customer service roles. He is passionate about helping people achieve their goals and developing a thorough understanding of the NDIS.

Anthony has worked across Australia in customer service and project management roles in the health, tourism and Native Title sectors.

Assist NDIS Plan Managers - Mikaela

Mikaela

Client Care Manager
Read Bio

As an Assist Client Care Manager, Mikaela is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding. Mikaela’s background is in health and safety and compliance. Mikaela has also worked in various admin roles before deciding that her passion is to work in a role where she helps others.

Bec

Bec

Client Care Manager / Client Engagement Manager
Read Bio

Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Serena

Serena

Client Care Manager
Read Bio

Serena is responsible for providing care for a group of clients and committing to providing a personalised service as well as developing excellent relationships with both clients and service providers.

“When supporting participants, it always amazes me to see them build on their personal growth and gain the confidence to recognise their potential. The accomplishment is all them, being a part of their success towards establishing their goals and watch them build and build on their ability to believe they can do better and showing the initiative to continue to do more.”

Tracey

Tracey

Client Care Manager
Read Bio

Tracey is the go-to person for her clients when it comes to managing their NDIS plan. She works with them to manage their funds so they can get the most out of their budgets.

She enjoys creating a working relationship with clients to personalise their service and help them on their journey as they navigate the NDIS system.

Jodie

Jodie

Client Care Manager
Read Bio

Jodie loves to help people. Having worked within the Aged Care sector for so long, she came across many who where under NDIS but didn’t understand what to do or how to do it. This inspired the move from Aged Care to a more needed setting in the NDIS.

As a Client Care Manager, Jodie is the first point of contact for APM participant’s and providers.

Paddy

Paddy

Client Care Manager
Read Bio

As an Assist Client Care Manager, Paddy is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Paddy enjoys making other people’s lives easier as he loves knowing he has made a difference to a grateful community. He likes everyone to be well looked after to ensure they don’t get frustrated with processes in order to live happier lives.

Melissa

Melissa

Client Care Manager
Read Bio

As an Assist Client Care Manager, Melissa is responsible for providing a personalised service to all clients and service providers and proactively manage our clients budgets and funding.

Melissa is motivated by the satisfaction of helping people.

“If there is something I can do that makes life easier or provide information and help that is needed, that is my passion. I hope my enthusiasm, warmth and caring approach will help clients to feel comfortable and supported.”

Lian

Lian

Client Care Manager
Read Bio

As a Client Care Manager, Lian has an empathetic approach and is responsible for helping our clients understand their NDIS Plan, budget, and funding.

Lian has extensive experience in the disability sector and thrives on making life easier for participants and getting the best value out of every Plan.

Operations
Assist NDIS Plan Managers - Liz

Liz

General Manager of Operations
Read Bio

Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Accounts
Assist NDIS Plan Managers - Karen Ruth

Karen Ruth

Invoicing Compliance Officer
Read Bio

Karen is responsible for ensuring that Assist Plan Managers meets the compliance requirements of NDIS, and leading the NDIS audit preparation in relation to invoicing and provider payments. Karen is a fully qualified Certified Practising Accountant and has been a member of CPA Australia since 2013. She gained valuable finance and accounting experience being a Finance Analyst for 3 years and Financial Accountant for 4 years in a US-Listed multinational company.

Serina

Accounts Clerk
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Serina is responsible for processing invoices and submitting claims via the NDIS Portal.

Serina comes to us with many years of experience in the disability sector and is due to finish her Cert IV in Bookkeeping & Accounting in February 2022.

An all round problem solver, and true asset to the Assist team.

Assist Plan Managers - Karen

Karen

Accounts Clerk
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Karen is responsible for recording and processing client transactions. She holds a Bachelor in Accounting, a Master in Business Administration, and a Master of Professional Accounting degree, with more than 10 years of work experience in different industries. By gaining knowledge through further studies and experience, she has become an excellent leader and team player.

Jaime

Accounts Clerk
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Jaime is responsible for keeping financial records updated including Invoices, agreements, preparing reports and reconciling statements as per NDIS price guides.

Jaime has worked in various accounting roles including Assistant Accounts, Audit Officer and Tax Adviser.

Marketing
Assist NDIS Plan Managers - Liz

Liz

General Manager of Operations
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Liz was the founder and CEO of an online business for twenty years. It was the first of its kind in the world and had over 500,000 members at its peak. Liz is an expert in branding, product development, project management, strategy and business development. Liz is motivated to create an end to end experience for our plan management clients, making life easier for them by taking away the anxiety of managing their NDIS plan funding.

Assist NDIS Plan Managers - Nikky

Nikky

Marketing Manager
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Nikky worked in various admin roles before an opportunity presented itself that landed her in marketing where she discovered her passion. Nikky considers the most rewarding part of her job to be knowing that the strategies she has implemented are increasing brand awareness for a company whose values and mission strongly align with her own.

Client Engagement
Assist Plan Managers - Sandy

Sandy

General Manager of Engagement
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Sandy has over 35 years of experience in Management and Sales roles with corporates, as well as extensive experience managing small businesses. Along with her expertise in sales and business development, she has a natural ability to develop relationships with participants and service providers alike. Sandy’s mission is to provide an excellent service to NDIS participants and their families, Australia-wide.

Assist Plan Managers - Kate

Kate

Client Engagement Manager
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Kate is responsible for speaking to new clients, answering queries and explaining why Assist Plan Managers will make their lives easier. She has worked in small business for the last 20 years and has always focused on providing excellent customer service to her clients.

Belinda

Client Engagement Manager
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Belinda is responsible for building relationships with Support Coordinators, Local Area Coordinators, Early Childhood Early Intervention Coordinators and service providers, to be able to provide collaborative support to our clients.

Belinda has over 25 years of experience in management, sales, training and business development roles within the retail and exhibition industries. She is passionate about helping others and her career has always been focused on providing exceptional customer experiences.

Fiona Curran

Fiona

Client Engagement Manager
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Fiona is responsible for building and fostering relationships with new clients and explaining how Assist Plan Managers will offer the best solution to manage their NDIS funding.

Fiona has worked in similar roles for over 20 years and loves the art of communicating with people and providing a caring, personalised service.

Bec

Bec

Client Care Manager / Client Engagement Manager
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Bec has worked in various Customer Service Management and admin roles, before an opportunity presented itself that landed her in her Client Care Manager and Engagement Manager role.

Providing exceptional client care is her passion. Bec is a firm believer in listening too, and understanding the needs of each individual participant.

Directors
Jane Kittel

Jane

Director
Christopher Green

Christopher

Director