How to hire your own NDIS support worker

How to hire your own NDIS support worker

Being self managed or plan managed gives you the freedom to use both NDIS registered and non-registered providers. This means you have the choice & control to hire any self employed or independent support worker who holds an ABN!

Hiring your own support worker can give you a great deal of choice and control over the support you receive and allows you to find the best fit for your circumstances and needs.

What is an NDIS Support Worker?

Differing from a carer (who is usually a family member or close friend, and unpaid), a Support Worker is someone who is paid to provide assistance with a variety of tasks.

Can I choose my own NDIS support worker?

It can sometimes be hard to find a support worker that you feel comfortable with, or automatically ‘click’ with, but the good news is, the National Disability Insurance Scheme allows you to choose and hire an independent support worker under your NDIS plan.

Does an NDIS support worker need an ABN?

If you are self managed or plan managed and would like to hire your own support worker you need to ensure that they have an ABN and their own insurance.

Things to consider when hiring your own support workers

It is important to be aware that there are many responsibilities involved with hiring your own support workers.

These may include but are not limited to:

  • employing and training your staff
  • tax obligations
  • superannuation obligations
  • Responsibility of workers compensation and insurances
  • Negotiation of pay and conditions, and ensuring compliance with relevant awards
  • Health and safety obligations
  • and making sure workers have completed any relevant checks and screenings (if required) – National Police Clearance, NDIS worker screening, Working With Children Check etc.

Benefits of hiring your own support workers

Hiring your own support worker allows you to:

  • Negotiate rates,
  • choose what work they do for you,
  • decide when they work,
  • and how they should work
  • choose someone you trust and feel comfortable with

Finding support workers or support services

You can find and hire independent support workers through agencies such as Mable, Hireup and Mobility. These agencies take care of all of the paperwork and you just pay a management fee.

Or for support workers who have an ABN and the necessary insurance, such as a sole trader, you are able to hire them directly. Your plan manager can even assist you with the business side of the process and help you to understand what is required of your chosen support worker.

For more information, or if you need help engaging with disability support workers, you should talk to your plan manager or support coordinator.

What type of activities can a support worker help me with?

A support worker can help you with:

  • health care (such as attending doctors, dentists, therapists or hospitals),
  • getting out and about in the community,
  • writing letters / sending emails,
  • paying bills,
  • finding and engaging with service providers and services,
  • keeping a record of your expenses and payments,
  • showering, cooking, dressing and cleaning up and other daily living requirements

Qualities to look for in a support worker

There are many things to consider when engaging a support worker, so how can you ensure you are hiring the right person for you and your needs? What should you look for in a support worker?

Some important qualities to look for in a support worker include:

  • Honest and trustworthy
  • Patience
  • Good communication skills
  • Flexible and adaptable
  • Reliability

Can I use my NDIS funding to pay for friends or family members to provide me with support?

In most cases, the answer is no. As you know, family members, friends and other members of the community play a vital role in the lives of persons living with disability, and they make up a network that is commonly referred to as your ‘informal supports’. The support provided to you buy your informal supports is (in most cases) unpaid.

Click the following link to learn more about informal supports.